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LIFE
SKILLS FOR BUSINESS
3030
Inputting Your Resume using Microsoft Word
3024 Negotiating Skills
3011 Winning Résumé's
3018 The Good, The Bad, The Ugly-Dealing with Difficult
People
3015 Problem Solving and Decision Making
3010 How to Thrive in a Changing Environment
3025 Job Hunting in the 21st Century
3022 Good Techniques in Customer Service
3014 Principles of Time Management
3028 First Impressions: Interviewing Skills with Impact!
3008 Boundaries in the Workplace 
LIFE
SKILLS FOR BUSINESS TEAMS
5000 We Can Work It Out - A Team Building
Workshop on Conflict Resolution
5001 Team Building with INSIGHT
5002 Common Ground: The Skill of Negotiating
5003 Am I Hearing, or Am I Listening? The Art, The Skill,
The Discipline of Listening
5004 Presenting with Impact
LIFE
SKILLS FOR INDIVIDUALS
3026 Turning Point: Moving Towards Stability
3027 Satisfying, Fulfilling and Healthy Relationships
3006 Anger Management: Do you control it or does it control
you?
3016 Recovering from a Loss
3009 Emotional Eating
3040 Choosing to Forgive: The Process of Rebuilding Trust
in Broken Relationships
3012 Me, Myself, and I: Personal Hygiene and Extreme Self
Care
LIFE SKILLS FOR FAMILIES
3001 Effective Parenting
3000 Boundaries in the Family
3021 Boundaries: Healthy relationships in marriage, family
and friends
3002 Financial Management for the Household
3003 Remarriage and the Blended Family: How to make
it work
3004 Secrets of Strong Families
3005 When Your Loved One is Addicted. 
LIFE SKILLS FOR YOUTH
3020 Youth Empowerment - Employment Skills
3019 Life Skills Series 
TECHNICAL BUSINESS
2001 How to Start Your Own Business
2005 Introduction to QuickBooks 2001
2000 E-Commerce
2004 Business Communication Skills 
TECHNICAL DESKTOP PUBLISHING
1000 Introduction to Microsoft Publisher 2000
1001 Introduction to Adobe Photoshop 5.5
TECHNICAL
INTERNET
1004 Introduction to the Internet 
TECHNICAL
MICROSOFT APPLICATIONS
1014
Word 2000 Introduction
1015 Word 2000 Intermediate
1016 Word 2000 Advanced
1011 PowerPoint 2000 Introduction
1012 PowerPoint 2000 Intermediate
1013 PowerPoint 2000 Advanced
1028 Microsoft Office Tips & Tricks
1008 Excel 2000 Introduction
1009 Excel 2000 Intermediate
1010 Excel 2000 Advanced
1027 Outlook 2000
1005 Access 2000 Introduction
1006 Access 2000 Intermediate
1007 Access 2000 Advanced
1034 Microsoft Word Wizards and Templates
1002 FrontPage 2000 
TECHNICAL OPERATING SYSTEMS
1018
Windows 98/Windows ME
1032 Introduction to Windows NT
1017 Introduction to Windows 2000 
TECHNICAL PC LITERACY
1029
Computer Basics
1030 Typing/Data Entry 
TRAIN
THE TRAINER
4002
Presentation and Business Communication Skills
4003 Presentation Media
4001 Preparation of Training Materials 
LIFE
SKILLS FOR BUSINESS
3030
Inputting Your Resume using Microsoft Word
Participants will utilize Microsoft Word's résumé wizard
and résumé templates to input their résumés.
Features such as Spell Check, Thesaurus, and Tables will also be introduced
as they relate to inputting of the resume. 
3024
Negotiating Skills
Gain key points to enhance your Negotiating Skills. This course covers
the process, from creating the right atmosphere and recognizing tactics
to closing a deal. Techniques such as effective bargaining, and win-win
agreements are discussed in a practical fashion. Lots of Role Play. 
3011
Winning Résumé's
In this hands-on course, you will construct your own Résumé.
You will examine a variety of formats, choose the right one for you, and
be assisted in developing a powerful Résumé. Style, function,
format and the power of words will be presented. 
3018
The Good, The Bad, The Ugly-Dealing with Difficult People
Which category describes you? This course will include a personality assessment
that will determine your personality type. Learn the difference between
assertiveness and aggression, and how to get your needs met without turning
people off. 
3015
Problem Solving and Decision Making
Case studies and Role play allow participants to discover practical techniques
for analyzing decision-making, assessing risks, considering alternatives,
and implementing the best decisions. 
3010
How to Thrive in a Changing Environment
Living with your eyes wide shut? This exciting course talks about environment
awareness, and focuses on the many positive aspects of Change. 
3025
Job Hunting in the 21st Century
Participants learn the "ins and outs" of searching for that
desired job including Job Search and the Internet, as well as Networking
Skills. 
3022
Good Techniques in Customer Service
Establishing Customer Relationships, Excelling at Customer Service, Customers,
Conflict and Confrontation, Service with a Smile, and Telephone Etiquette
are just some of the skills that are covered in this lively course, filled
with hands-on exercises and role-play. 
3014
Principles of Time Management
Participants will gain the necessary skills to efficiently balance the
busy lifestyle of today's society. Topics include: prioritizing projects,
goal setting, time wasters, choosing the right PIM, delegating responsibilities,
and time saving techniques. 
3028
First Impressions: Interviewing Skills with Impact!
Participants learn the most common mistakes made in job interviews; What
to say and what not to say in a job interview; What the interviewer is
trying to find out; What the interviewee is trying to find out; role play
techniques to help get the desired job. 
3008
Boundaries in the Workplace
Do you feel like you are doing your share of work as well as your coworkers
too? Learn how to set appropriate limits, be assertive, and not become
overwhelmed by the day-to-day demands of the workplace. 
LIFE
SKILLS FOR BUSINESS TEAMS
5000 We Can Work It Out - A Team
Building Workshop on Conflict Resolution
In many instances,
low morale, stress, and decreased productivity, are the direct results
of unresolved conflict. While you can't escape the conflict that occurs
in the workplace, conflict can be constructive when you learn to reorient
potential problems and manage conflict in a positive way.
5001
Team Building with INSIGHT
Based on Dr Kurt Lewin's Field Theory, INSIGHT Inventory is a comprehensive
self-report behavioral style measurement, which presents two profiles
- one showing how participants behave at work and one showing their behavioral
style away from work. The inventory provides users with a quick and effective
way to learn about their behavior characteristics.
Four key factors are
presented: Getting Your Way, Responding to People, Pacing Activity and
Dealing with Detail. The information obtained helps participants improve
their communication with others, thereby enhancing teamwork, interpersonal
relationships and overall effectiveness. 
5002
Common Ground: The Skill of Negotiating
We use Negotiation techniques every day, whether we are buying, selling,
advising, or influencing situations in our private or corporate life.
Are you finding the process of negotiating to be frustrating, even confusing?
If so, this interactive workshop can provide you with the necessary skills
to become a successful negotiator, and make a difference in your personal
and corporate life.
5003 Am I Hearing, or Am I Listening? The Art, The
Skill, The Discipline of Listening
Listening is a skill, one that is developed through practice and self-control.
As we explore the difference between hearing, and listening, participants
will discover the roles that Body Language, Eye Contact, Gestures and,
Echoing play in Listening, as well as the many reasons why we listen
to other people. 
5004 Presenting with Impact
Effective oral communication skills are key in today's corporate arena.
Over the course of your career, you are very likely to have to present
to senior management, peers, and internal or external customers. The creation
of an effective presentation means you have successfully determined a
purpose that meets an audience's need, related ideas clearly and effectively,
shown sincerity and been responsive to your audience.
This workshop focuses
on fundamental oral communication skills, organization of a presentation
and introduces the use of presentation software and hardware as a tool
for creating audience handouts, and enhancing the delivery of the presentation
itself.
LIFE
SKILLS FOR INDIVIDUALS
3026
Turning Point: Moving Towards Stability
This course will focus on making a paradigm shift from chaotic, crisis-oriented
living to stability. The focal point will be implementing and practicing
behavioral changes that are highlighted in case study examples. 
3027
Satisfying, Fulfilling and Healthy Relationships
After identifying relationship dynamics that do not foster happy and healthy
relationships, this heartening discussion moves participants to developing
the necessary skills, values, and mindset that produces fulfilling relationships.

3006
Anger Management: Do you control it or does it control you?
Do you sometimes overreact to minor situations? Do you get upset with
yourself over how you handled a situation? Learn the truth and myths about
anger, how to identify your triggers, and how to get in touch with the
root of your anger. 
3016
Recovering from a Loss
Have you recently lost a loved one, a relationship, or possibly moved.
Losses come in many forms, but we still have to grieve and go through
the grief process. Learn what the grief process is, how to move through
it successfully, and how to know if you are stuck. 
3009
Emotional Eating
Do you eat to live or live to eat? Discover 15 principles that will change
your relationship with food. Break out of the diet mentality and adopt
a lifestyle change that will allow you to nourish yourself to health.
3040 Choosing to Forgive: The Process of Rebuilding
Trust in Broken Relationships.
Has the Trust been shattered in your relationship with your spouse, parent,
child, sibling, or close friend? Has lying, disobedience, or infidelity
created separation between you and the ones that mean the most to you?
Learn the steps each of you can take to rebuild, renew, and restore, the
God ordained relationships in you life. Don't wait any longer, do it now,
start today.
3012
Me, Myself, and I: Personal Hygiene and Extreme Self Care
This course, geared either toward Men, Women, or Youth, seeks to enlighten
the individual on the importance of personal Hygiene, and the "How-To's"
of self-care. Attention is given to care of the physical body and health
and wellness issues including: self-cleanliness, clean surroundings, sleeping
habits, stress and life balance, as these issues affect our health and
well-being. 
3013
One-Way Relationships
Do you always end up doing all the work in your relationships? Do you
give and get nothing in return but disappointment and hurt feelings. This
workshop may be for you. Learn how to take an assessment of your current
relationships and put balance back into them. 
3017
Substance Abuse 101
Participants will be educated on various substances that are abused, i.e.
marijuana, cocaine, opiates, amphetamines, and alcohol. How these substances
affect the body and mind will be discussed, as well as dependency and
addiction issues. 
3007
Basic Life Skills
This series addresses practical living skills that enable adults to maintain
functional and healthy lifestyles. Courses will be taught on budgeting,
credit assistance, nutrition and meal planning, parenting skills, and
household management. 
3029
Food Nutrition and Meal Planning
Planning and preparing nutritious balanced meals is the focus of this
course. Participants will spend time learning to read and interpret food
labels, food groups, and learn strategies for shopping to make the most
of their food dollars. 
LIFE
SKILLS FOR FAMILIES
3001
Effective Parenting
Learn the principles of effective parenting, communication, cooperation,
respect, self-esteem, discipline, and healthy social, emotional, and spiritual
development. Use of videos, discussion, instruction and intense interaction.
3000
Boundaries in the Family
Do you feel like you are doing your share and your loved one's too? Learn
how to set appropriate limits, be assertive, and not become overwhelmed
by the day-to-day demands of home and family. 
3021
Boundaries: Healthy relationships in marriage, family and friends
Do you feel like you are doing your share and your loved one's too? Learn
how to set appropriate limits, be assertive, and not become overwhelmed
by the day-to-day demands of home and family. Learn to become comfortable
with where your responsibilities end, and be able to say no and mean it.
3002
Financial Management for the Household
Basic financial management skills such as budget planning, managing a
checking account, bill paying and debt reduction. Participants will review
their credit reports, learn consumer rights and responsibilities and begin
to set short and long term financial goals. 
3003
Remarriage and the Blended Family: How to make it work
The current divorce rate is 50%. More than half of those individuals will
remarry. Their divorce rate is 85%. Discover the obstacles that may be
present, especially when there are children from previous relationships,
and learn the foundational building blocks of a successful marriage; Faith,
Commitment, Communication, Cooperation, and Compromise. 
3004
Secrets of Strong Families
Parents and family members will learn the components for building and
maintaining a strong, loving, healthy family. Skill development in the
area of commitment, appreciation, communication, time together, spiritual
wellness and coping skills. 
3005
When Your Loved One is Addicted.
Addiction can cause havoc in family life. What is the best way to help
a loved one that is caught up in the clutches of addiction? Don't be an
enabler, but empower yourself and family members to deal with addiction.
LIFE
SKILLS FOR YOUTH
3020
Youth Empowerment - Employment Skills
This interactive workshop is geared toward youth between the ages of 14
and 21. Skills covered include, communication skills and grammar, completing
employment applications, interviewing skills, dress and hygiene, and customer
service skills. 
3019
Life Skills Series
The Life Skills series is a prevention program for youth that provides
motivation and the skills necessary to resist peer and media pressure
to use drugs. Addresses tobacco, alcohol, and drug abuse. 
TECHNICAL
BUSINESS
2001
How to Start Your Own Business
Participants learn what they need to know to turn their ideas into a successful
business. This course provides the information, forms, and worksheets
they will need to go through the process of starting their business and
laying a proper foundation for the development of a successful business
venture. 
2005
Introduction to QuickBooks 2001
Paper bookkeeping is almost a thing of the past. Get ready to get organized
in all of your business bookkeeping needs with Intuit QuickBooks. Let
one entry suffice for your invoicing and other record keeping needs, and
become your accounts favorite client, especially at tax time. 
2000
E-Commerce
Thinking of starting your own Internet business, or adding Internet presence
to your marketing plan? This informative course breeds discussion on such
topics as Client Base, Internet Marketing, Computer Requirements, and
much more. 
2004
Business Communication Skills
Letters, memos, reports, oral presentations. All these are practical communication
components of the business world. Participants will be exposed to a variety
of communication media, its development, and presentation. Drafting, proofreading,
and presentation skills will be covered as students study the development
of various communicative documents. 
TECHNICAL
DESKTOP PUBLISHING
1000
Introduction to Microsoft Publisher 2000
Explore your creative side, while publishing everything from Business
Cards and Stationary, to Flyers, Posters, and Brochures. Microsoft Publisher
is one of today's choice applications for professional publishing in the
office. 
1001
Introduction to Adobe Photoshop 5.5
Use Adobe Photoshop to enhance your scanned images and digital photography,
or for creation of logo's and other images. Learn to use layers, palates,
and many of the plug-in's and filters available with this application.

TECHNICAL
INTERNET
1004
Introduction to the Internet
Explore today's most popular Internet Browser, Microsoft Internet Explorer
5.5 Use the Internet to set up a web mail account, and search through
many of its on-line search engines and databases. Discuss the process
of finding the right ISP and Web hosting company. 
TECHNICAL
MICROSOFT APPLICATIONS
1014
Word 2000 Introduction
New to Word Processing? This is the starting point for you. This hands-on
course will introduce you to: document creation, saving and printing,
cut, copy, and paste techniques, and formatting features. 
1015
Word 2000 Intermediate
Building upon the Introduction to Microsoft Word skill set, this intermediate
course covers topics such as Page and Paragraph Borders, Inserting Clip
Art and Graphics, and File Management features. 
1016
Word 2000 Advanced
Topics covered in this advanced course include: Headers and Footers, Columns,
Tables, Sections, Mail Merge, and Workgroup collaboration. 
1011
PowerPoint 2000 Introduction
The leader in presentation graphics software, Microsoft PowerPoint is
your key to professional and exciting presentations. Topics include creating,
saving and printing presentations, Selecting Themes and Design Templates
and much more. In just a short time you can be on your way to creating
your first presentation. 
1012
PowerPoint 2000 Intermediate
Create presentations more efficiently by learning to use Slide Masters
and Wizards for presentation creation. Add and edit objects and drawings
to your presentations, as well as multimedia content such as sound, movies,
and animated graphics. Creating and editing a graph, and producing a slide
show. 
1013
PowerPoint 2000 Advanced
Create presentations that can be viewed over the Internet. Learn additional
techniques for slide show creation including transitions, effects, and
timings. 
1028
Microsoft Office Tips & Tricks
Discover Tips and Tricks to help you organize, communicate, and produce
effective documents using the Microsoft Suite of Applications. Tips from
Word, PowerPoint, Access, Excel, and Outlook are included. 
1008
Excel 2000 Introduction
New to spreadsheet applications? Explore the uses of Excel in creating
budgets, inventory, and contact management information. Learn to input
and format text and numbers, and build simple formulas. 
1009
Excel 2000 Intermediate
Use Excel to consolidate multiple lists, filter information, and create
eye-catching charts and graphs. More in-depth information to formula building
is presented in this intermediate level of Microsoft Excel. 
1010
Excel 2000 Advanced
Creation of Interactive Spreadsheets is covered in this advanced discussion
and hands on experience with Microsoft Excel. Explore its Web Capabilities
as well as its interoperability with other Microsoft Products. 
1027
Outlook 2000
Outlook 2000 has developed into a world-class Office E-Mail and Personal
Information Manager. Explore its many features, which allow you to seamlessly
organize and share information across a company intranet or the entire
Internet. 
1005
Access 2000 Introduction
Welcome to the world of Relational Databases, Welcome to Microsoft Access.
In this introductory course, students will learn to build tables, set
primary keys, define table structures, and then input data using datasheets,
and automated forms. 
1006
Access 2000 Intermediate
Queries, Report Creation, and Establishing Relationships are the highlight
of this intermediate course. Topics include: Selecting and Making Table
Queries, Referential Integrity, Creating, Previewing, and Printing Reports.

1007
Access 2000 Advanced
Complete this exciting series of classes with a look into database features
such as: Building and Modifying Forms, Calculated Controls, Importing
and Exporting Tables, and Web Integration and Hyperlinks. 
1034
Microsoft Word Wizards and Templates
Don't like starting from scratch? Explore the various wizards and templates
Microsoft has available for the creation of Letters, Memos, Brochures,
Résumé's and many more common documents used for home and
office.
1002
FrontPage 2000
Microsoft FrontPage 2000 is the newest Microsoft Web design tool for personal
computers. Topics include: planning and creating a Front Page Web, creating
sites form scratch or using built in templates and wizards, Themes, forms,
and publishing and updating a web.
TECHNICAL
OPERATING SYSTEMS
1018
Windows 98/Windows ME
Participants of this hands on training course will be introduced to Windows
98/Windows ME. Topics covered include Desktop configuration and file management,
file naming conventions, creating, copying and moving files, and much
more.
1032 Introduction to Windows NT
Explore the Windows NT workstation environment. Learn the features of
this 32-bit Operating System, and how to best use its workstation and
desktop configuration features in your environment. 
1017
Introduction to Windows 2000
Just upgrading form Windows 98 or NT workstation? Review the new additions
to this powerful state of the art operating system. Highlighted are administrative
functions, control panels, and other operating system niceties that make
desktop and file management a breeze, and provide for a stable working
environment for your multitasking and networking needs. 
TECHNICAL
PC LITERACY
1029
Computer Basics
This course is directed toward the participant that has little to no experience
with computers. Introduced to these three critical areas; PC Hardware
and Software, PC Operating Systems (Windows) and The Internet, the participant
will have a firm foundation to proceed into additional focused study of
computer software applications, or technical support. 
1030
Typing/Data Entry
Skill building for typing and data entry on a microcomputer. Training
for keystroke development. Includes exercises to increase keystrokes per
hour and accuracy level. Includes ongoing keystroke and speed tests. 
TRAIN
THE TRAINER
4002
Presentation and Business Communication Skills
Business communication requires the ability to interpret body language,
write letters, speak on the telephone, as well as in public. Learn how
to communicate clearly, and how to hold an audience when making presentations.
4003
Presentation Media
Easel Pads, Transparencies, Overhead Projectors, Multimedia Projectors,
Remote Control Software! Exactly what is the best way to present your
information? Explore today's advances in presentation media and learn
to use a variety of resources to make your presentations come to life.
4001
Preparation of Training Materials
Participants will utilize Microsoft PowerPoint to create dazzling and
substantive presentations sure to keep class participants on track. Adding
presentation elements such as Movies, Sound, and Animation will be covered.
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